Refund Policy

This policy covers one-time purchases made through Paddle (data exports and advertising placements). For VIP / Elite subscription billing through Google Play, refunds are handled under Google Play's own refund policy.

1. Business Data Exports

Data exports (Single Country, Single Industry, Single Region, Full Database) are digital products delivered electronically. Because the file can be copied once delivered, these purchases are non-refundable once the export has been delivered to you, except where:

• You were charged in error or charged twice for the same order;
• We failed to deliver the export you paid for; or
• The file delivered was materially different from what was described at purchase (for example, the wrong country or an empty file).

If any of the above applies, contact us within 14 days of purchase and we'll issue a full refund or re-deliver the correct file, at your choice.

2. Advertising Placements

• If you cancel before your banner placement goes live, you'll receive a full refund.
• Once a placement has started running, it is non-refundable for the period already served, since the advertising exposure has already been delivered.
• If we decline or remove your advertisement for violating our Terms of Service before it goes live, you'll be refunded in full. If it's removed after going live for a policy violation, we'll refund the unused remaining days.

3. How to Request a Refund

Email contact@listingo.vip with your order details and the reason for the request. We aim to respond within 2 business days and, where a refund is due, process it back to your original payment method within 5–10 business days via Paddle.

4. Contact

Questions about this policy: contact@listingo.vip or +44 7856 288152.